Privacy Statement - TaxReturned



Tax Returned Limited (“We” or “Our” or “Us”) are committed to protecting and respecting Your privacy. “Customer” or “Your” or “You” means you, an individual who is the subject of personal data We process as a data controller.

This Privacy Policy (together with our Website Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data We collect from You, or that You provide to us in the course of the provision of Our services or which we otherwise collect about You, will be processed by Us. This Privacy Policy also sets out how You can instruct Us if You prefer to limit the use of that personal data and the procedures that We have in place to safeguard Your privacy.

Please read the following carefully to understand our views and practices regarding Your personal data and how We will treat it. By visiting [] (the “Website”) or by submitting information to Us (through or in connection with Our website), You are accepting and consenting to the practices described in this Privacy Policy, to Our collection, use and disclosure of Your personal information in accordance with this Privacy Policy. If You do not agree with this Privacy Policy, You must not use Our Website, access Our services or submit information to Us.

For the purposes of the Data Protection Act 1998 (the “DPA”), the data controller is Tax Returned Limited, incorporated and registered in England and Wales with company number 08828062, whose registered office is Ground Floor, Foframe House, 35-37 Brent Street, London, NW4 2EF.

Tax Returned Limited is registered with UK’s Information Commission Office as data controller in accordance with the DPA with Data Protection Registration Number ZA035045.

When We first obtain personal data from You, or when You take a new service or product from Us, We will give You the opportunity to tell Us if You do not want to receive information from Us about other services or products which We (or one of Our carefully selected third party service providers) may offer. You can normally do this by selecting to tick a box, or not to tick a box, as appropriate, on an application form or contract. You may change Your mind at any time by emailing Us at the address set out below.

1. Information We May Collect (or Receive About You)

1.1 We may collect (or receive) and process information about You when:

(a) You visit or use the Website or mobile application;
(b) You contact Us, whether through Our Website or otherwise (for example, via our online form, by e-mail, post, fax or phone,) as We may keep a record of that correspondence. For example, if You submit a complaint, report a problem with Our service or Website, or otherwise liaise with Our customer service, technical support or any other department in Our company;
(c) You start to fill in Your application and click ‘Next’ and submit information on the Website via Your PC, a mobile device or otherwise. This includes information provided by You when You provide information on Our Website during the application process or when You agree to use Our service or get a product from Us, in which case this may include your contact details, date of birth, bank details, etc;
(d) We ask You to complete surveys that We use for research purposes, although You do not have to respond to them;
(e) You use and interact with Our Website including Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, mobile carrier, and Your ISP. We may collect details of each of Your visits to Our Website (including, but not limited to, traffic data, location data, weblogs and other communication data);
(f) We are provided with that information by a third party service provider to whom you have given permission to supply that information to Us;
(g) We obtain information that is available to the public, such as the electoral register; and
(h) We obtain information from cookies and other technologies as described below.

2. How We May Use The Information

2.1 We may process this information for the purpose of:

(a) Helping You to complete Your claim;
(b) Dealing with Your inquiries and requests, including contacting You where necessary;
(c) Notifying You about changes (e.g. changes of features or enhancements) to Our Services or to services of our carefully selected third party service providers;
(d) Carrying out Our obligations arising from any contracts connected to You;
(e) Providing and personalising Our services;
(f) Providing You access to all parts or features of the Website or Our services;
(g) Where applicable, processing Your payment;
(h) Administering your registration and/or membership and other user accounts records;
(i) Carrying out market research campaigns;
(j) Preventing, detecting and investigating potentially prohibited or illegal activities, and enforcing our Terms of Use;
(k) Improving and developing the Website or Our services;
(l) recommending to You or referring You to carefully selected third party service providers who we believe may be able to provide you with services connected to tax;
(m) Ensuring that content from Our Website is presented in the most effective manner for You and for Your computer or mobile device; and
(n) Complying with all the applicable laws and regulations.

2.2 If You are an existing Customer We may contact You with information, products or services that You request from Us, that we offer, that our carefully selected third party service providers may offer or which are similar to the services We are providing to You (independently or jointly with others), unless You opted out to be contacted for such purposes. We may contact You for this purpose by post, telephone, SMS, fax, as well as by email. If You change Your mind about being contacted in the future, please let Us know by sending Us an e-mail to or writing to Us to the following address: Tax Returned, Ground Floor, Foframe House, 35-37 Brent Street, London, NW4 2EF.

2.3 We do not sell, rent, or otherwise provide Your personal data to third parties unless You have consented to this or it is necessary to provide You with Our services or as described in this Privacy Policy.

2.4 We may also gather this information and statistics for the purposes of monitoring the usage of Our Website and Our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify You.

2.5 We may use Your information to contact You to help you with completing Your claim, to hear Your views on Our services or those of our carefully selected third party service providers and to notify You occasionally about important changes or developments to the Website or to Our services.

2.6 You may ask Us to provide You with information about Our services by sending Us an e-mail to or writing to Us to the following address: Tax Returned, Ground Floor, Foframe House, 35-37 Brent Street, London, NW4 2EF.

2.7 If You stop using the Website or Our Services or Your permission to use the Website or Our Services is terminated, We may continue to use and disclose Your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if You wish Us to stop e-mailing You with information in connection with the Website or Our Services or those of our carefully selected third party service providers, please send Your request to the contact details set out above.

3 Contacts Information

3.1 Where applicable, You can change Your contact details at any time by updating Your profile in Your Customer Account and update Your contact preferences by changing Your settings related to Your notification choices.

3.2 We may use information You provide to Us, or to third parties offering services which are combined with Our services, or which are independent of our services, but which are connected to tax and which we believe may help You, to customise the services We provide to You.

4 Information Security

4.1 The Internet is not a secure medium. However, We have put in place a range of security procedures as set out in this Privacy Policy.

4.2 Where You have been allocated an account, this area is protected by Your user name and password, which You should never divulge to anyone else.

4.3 Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered. This is the nature of the World Wide Web/Internet.

4.4 We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond Our control.

4.5 We will use reasonable endeavours to implement appropriate policies, rules and technical measures to protect the personal data that We have under Our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

4.6 We will ensure that Your information will not be disclosed to government institutions or authorities except as necessary to carry out Our obligations arising from any contracts connected to You and if required by law (e.g. when requested by regulatory bodies or law enforcement organisations in accordance with applicable legislation).

5 To Whom Will Your Information Be Disclosed?

5.1 Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing:

(a) HMRC;
(b) To Our employees;
(c) To Our third party consultants, (sub-)contractors, suppliers or other service providers who may access Your personal information when providing services (including but not limited to IT support services) to Us;
(d) To our carefully selected third party service providers who provide tax-related services (currently only Simple Tax Returns Ltd, company number 07973643);
(e) To auditors or contractors or other advisers auditing, assisting with or advising on any of Our business purposes;
(f) To analytics and search engine providers that assist Us in the improvement and optimisation of Our Website;
(g) To Our successors in title, Our prospective sellers or buyers of Our business;
(h) To government bodies and law enforcement agencies and in response to other legal and regulatory requests;
(i) To any third party where such disclosure is required in order to enforce or apply Our Terms of Use or other relevant agreements;
(j) To protect the rights, property, or safety of Our company, Our customers, or others (including, without limitation, You). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
(k) Where You have consented to this, to selected third parties that may contact You about products and services which may be of interest to You in any jurisdiction where We operate.

6 Your Rights In Relation To Your Information

6.1 You can write to Us at any time to obtain a copy of Your information and to have any inaccuracies corrected. Where appropriate, You may have Your personal information erased, rectified, amended or completed. Please email Us at or write to Us at Tax Returned, Ground Floor, Foframe House, 35-37 Brent Street, London, NW4 2EF.

6.2 Please quote Your name and address. We should be grateful if You would also provide brief details of the information of which You would like a copy or which You would like to be corrected (this helps Us to more readily locate Your data).

6.3 We will require proof of Your identity before providing You with details of any personal information We may hold about You.

6.4 We may charge you a reasonable fee of £10 to cover the administration costs involved in providing you with a copy of your information.

7 Cookies and Remarketing

7.1 We use cookies to store and collect information about Your use of Our Website. Cookies are small text files stored by the browser on Your equipment’s hard drive. They send information stored on them back to Our web server when You access Our Website. These cookies enable Us to put in place personal settings and load Your personal preferences to improve Your experience. You can find out more about cookies at, and more about the cookies We use on Our “Cookies Policy” available on Our Website

7.2 We use Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our website. This means we could advertise to visitors who haven’t completed the claim form on our website. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. AdWords Remarketing displays relevant ads based on what parts of our website you have visited.

If you do not wish to participate in our Google AdWords Remarketing, you can simply opt out by visiting  Google’s Ads Preferences Manager .

8 Where We Store And Process You Information

8.1 The data that We collect from You may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us. Such staff may be engaged in, among other things, the fulfilment of Your request, the processing of Your payment details and the provision of support services. By submitting Your personal data, You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

9 Your Consent And Changes To This Privacy Policy

9.1 We reserve the right to amend or modify this Privacy Policy and if We do so We will post the changes on Our Website. It is Your responsibility to check the Privacy Policy every time You submit information to Us.

9.2 In the event that the purposes for processing personal information change, then We will contact You as soon as practicable and seek Your consent where such notification relates to a new additional purpose for processing.

10 Use Of Your Personal Information Submitted To Other Website

10.1 Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information We receive about You or collect from You.

10.2 If You disclose Your information to others (e.g. websites We link to), different rules may apply to their use or disclosure of the information You disclose to them. We are not responsible for the privacy policies and practices of other websites even if You accessed the third party website using links from Our website.

10.3 We recommend that You check the policy of each website You visit and contact the owner or operator of such website if You have concerns or questions.

11 Questions, Comments and Requests

11.1 Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Data Protection Manager, Tax Returned PO Box 68031 35-37 Brent Street London NW4 9JB, or emailed to

Version 1.2 – 27.02.17

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